MammothGear.com
MammothMountaineering.com
1-888-395-3951
Return Policy:
We will accept returns on: Merchandise bought within 30 days that is unused, in original package and has all tags attached.
We do not
accept returns on:
USED GEAR, perishable food items, climbing equipment, water filters/purifiers, beacons, used merchandise, or any merchandise deemed “all sales are final “.
In the unlikely event you receive merchandise that is damaged in shipping or contains a manufacture defect you must promptly notify us. A customer service representative will handle your issue on a case by case basis. Please keep all boxes and packaging.
Please include a phone number where you can be reached along with any receipts. We do not store credit card numbers so you will have to be contacted when we receive your package to get the credit card information needed to process the return. If you wish to speed the process please include all of the receipts and you credit card # and expire date.
You will receive an email from us when your return is processed.
Please return merchandise to
MammothMountaineering.com
Order #
298 N. Main St
Bishop, CA. 93546
The customer is responsible for all return shipping charges. Sale items can be returned within 30days of purchase. Please insure your package and get a tracking number. Once we receive returned merchandise, we will confirm the merchandise condition (brand new, perfect, never been used, tags attached) and at that time we will process the credit refund or exchange. Please enclose a copy of the original sales receipt to help expedite the return process along with a phone number where you can be reached.
Exchanges-
Any exchange can be made during the return period, the same restrictions
and policies apply. Please
call us so that we set aside the item you would like to exchange it for.
Please also include what you would like to exchange for in the
return box, we will contact you when we receive your package.
Call or email us we are
here to help.
1-888-395-3951
or returns@mammothgear.com